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REALshedevil
66 / female
Richmond, Missouri, US
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Dealing with the public
With my job I have to at times deal with the public some. We have a recycling business at our work. How do you do when you have to deal with a person who is grumpy or just not what you would consider a congenial person? I'm a people person. I always try to greet everyone with a hi and a smile. I'm a chatty person so it doesn't take much for me to strike up a conversation with a person. Now I will admit that some people when they come in, I just try to get them out as quickly as I can! But I'm still polite to them.  
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| July 9, 2007, 08:26 |
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User no longer registered.
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Re: Dealing with the public
I don't work with the public anymore, but I can say I'm astounded at the lack of manners I see when I am a customer.
I find it very rude for the person to be checking out my items at the register to be carrying on a personal conversation on their phone...especially when I need to ask them about or for something, and it's even ruder when they act a bit huffy cuz you're interupting their silly gossip and goofy chit chat. "I'll have to call you back,(sigh) I have to wait on somebody".....
I do so appreciate someone who is cheerful and has good manners!
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| July 9, 2007, 19:25 |
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User no longer registered.
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Re: Dealing with the public
When I talk to a reciever, shipper, broker or one of those nice people in the cars with the flashy lights, I am always nice, polite and as accomadating as I can be.
The company depends on these people [except for the ones with the flashy lights] not only for the frieght I get, but for the entire company.
If I am faced with a place that takes long to load or unload, I usually get them to say they're sorry for taking so long. I which case, I simply tell them "it's ok, I'll be here 'till I leave" 
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| July 9, 2007, 19:29 |
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REALshedevil
66 / female
Richmond, Missouri, US
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Re: Re: Dealing with the public
QUOTE (JCSOS @ July 9, 2007, 19:29)When I talk to a reciever, shipper, broker or one of those nice people in the cars with the flashy lights, I am always nice, polite and as accomadating as I can be.
The company depends on these people [except for the ones with the flashy lights] not only for the frieght I get, but for the entire company.
If I am faced with a place that takes long to load or unload, I usually get them to say they're sorry for taking so long. I which case, I simply tell them "it's ok, I'll be here 'till I leave"
That's a good one JC! At my work we deal with a lot of truck drivers. Some of them are really nice when we have to recharge our forklift, which is usually half way through loading. 
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| July 10, 2007, 07:50 |
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pepper
56 / female
daytona, Florida, US
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Re: Dealing with the public
I've been many things, before I was a dancer, I was a secretary..lol...I like dealing with the public and am one of those annoying people who is always in a good mood with a smile on my face. 
  
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| July 10, 2007, 08:16 |
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bear
64 / male
OHIO, Ohio, US
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Re: Dealing with the public
Dealing with the public can suck! I've worked for a major retailer for almost 20yrs and saw alot that wasn't good.
With the job I have now...not always popular with the public but oh well. Like it was said earlier...people are so rude and the kids.. wow...If I had acted like they do now...would not have lived to be this age.
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| July 10, 2007, 21:31 |
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funlovingpair
59 / couple
Frozen Tundra, Minnesota, US
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Re: Re: Dealing with the public
QUOTE (bear @ July 10, 2007, 21:31)Dealing with the public can suck! I've worked for a major retailer for almost 20yrs and saw alot that wasn't good.
With the job I have now...not always popular with the public but oh well. Like it was said earlier...people are so rude and the kids.. wow...If I had acted like they do now...would not have lived to be this age.
I know exactly what you are talking about. We have a whole new generation coming in at work. These young punk ass prick kids, they don't even respect themselves, let alone anything else. It really makes my job tough.
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| July 11, 2007, 00:08 |
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User no longer registered.
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Re: Re: Re: Dealing with the public
QUOTE (funlovingpair @ July 11, 2007, 00:08) QUOTE (bear @ July 10, 2007, 21:31)Dealing with the public can suck! I've worked for a major retailer for almost 20yrs and saw alot that wasn't good.
With the job I have now...not always popular with the public but oh well. Like it was said earlier...people are so rude and the kids.. wow...If I had acted like they do now...would not have lived to be this age.
This is one reason I changed from Sprint to Verizon a few years ago. Sprints "customer service" was a bunch of rude and generally discourteous people. As my friend calls them. "rejects from the fast paced food service industry" [mcdonalds-etc]
It seems that most young people resent the fact that they have to work. There are of course, many that are the opposite. Seems to me that the ones that are going to college are the ones that have an interest in doing thier jobs well.
I know exactly what you are talking about. We have a whole new generation coming in at work. These young punk ass prick kids, they don't even respect themselves, let alone anything else. It really makes my job tough.
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| July 11, 2007, 09:16 |
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User no longer registered.
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Re: Dealing with the public
try having a hungry person waiting in line n=behind someone else who can't decide what they want, or that they should get off the phone until they get done ordering....
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| July 12, 2007, 00:00 |
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flatbed
59 / male
elgin, Illinois, US
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Re: Dealing with the public
i drive a towtruck for a living and the company i work for
tows high end cars , jags , mercedes , etc. most of these people have there head up there ass. they dont appreciate the service which the company i work for provides. i get more tips from the poor than i do the rich.
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| July 12, 2007, 07:38 |
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GG317
60 / male
Bowl of Granola, Massachusetts, US
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Re: Dealing with the public
I don't have a job yet, so dealing with the public is not really my forte right now. There is a few people up near me that need to take a lesson or two. The ladies at the local, "Dunkin' Donuts" need to learn the language. This one woman in the mornings talks to her friends in Spanish. That's not so bad, but not in the drive microphone?! Then when I think she's talking to me or she quiets down, I begin to speak out my order and get, "Hey, I didn't ask you for anything yet, be quiet!" I wonder how many order, then drive away? Then there's the Indian woman. Her only problem, is she can't get rid of that accent. Couple that with the microphone that makes you sound like your in a long collapsed tunnel and everybody seems rude to her, so she beats me to the quick and yells at me first. Trouble is it takes me a mile up the road to figure out what she was trying to call me!...  
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| July 13, 2007, 06:16 |
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User no longer registered.
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Re: Dealing with the public
I deal with the public everyday, and I agree with the fact that some in customer service are more then rude to their customers, but I also realize that the Customer is not always right.........sometimes you just gotta suck it up and carry on knowing they will leave eventually.....
However, I work with alot of different cultures and I find they get the worst of the gist from the customers....Some of the girls I work with are not 100% great with their English and they get alot of flack for this, but if sometimes the customer could show some patients and appreciation they might find that their is a really friendly person behind the confused language
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| July 13, 2007, 17:32 |
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User no longer registered.
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Re: Dealing with the public
My job I had couple years ago I was there for 7.5 years and had dealt with customers every day I went into work. I liked it for the time being. Although some of my co-workers were unfortunate with frequent cranky customers unlike myself.
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| July 16, 2007, 18:36 |
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NRG4U
63 / male
Beaver City, Nebraska, US
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Re: Dealing with the public
as long as they are respectful, i am fine dealing with the public, otherwise, i knock their dumb monkey ass down.
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| July 16, 2007, 22:45 |
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User no longer registered.
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Re: Dealing with the public
I prefer to ...as they say...."take the high road"...and leave them doubting themselves!
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| July 16, 2007, 22:49 |
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