i had that happen to me once. we ordered pizzas and bread sticks, got told they'd be there within 30 minutes. an hour later we called and asked where our food was. they told us that we had to go pick them up, because their delivery driver had just quit. apparently the driver delivered the wrong pizza to the wrong house, and the customer got mad and chased him around town for 20 minutes, and he got mad because it was not the first time that it had happened. so i told them that if i had to go pick up our pizzas (over an hour late) that i wanted some sort of discount, or maybe one of the pizzas should be free. oh no, we can't do that, because you used a coupon on your order. i went anyway. when i got there, i raised enough hell that i got my pizzas for half price. but by the time i got back home they were cold. so i went to the pizza places website and filed an online compliant and got four free pizzas out of it. (and apparently the police were involved with the driver being chased around town, because when i picked up my pizzas, there was three police officers questioning the driver, the store manager, and a couple of customers.)